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How will I know if my item(s) have been shipped?
What forms of payment do you accept?
Do you take custom orders?
What is the policy for Returns and/or Refunds?
How do I care for and clean my jewelry?
If you have any other questions....


How will I know if my item(s) have been shipped?
You will receive an email confirmation of shipment thru USPS, with tracking info on your package, and date sent.

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What forms of payment do you accept?
Please see my Terms page for that information.

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Do you take custom orders?
Yes! I am happy to work with you on design & style, color, size, price range. Just email me with your request, and give me an idea of what you're looking for. Once I know what materials are required, and time to design & create, I'll quote you a price. Once we've agreed on design & price, I will expect payment in advance. Time of delivery will depend on whether I have the necessary materials on hand, or will have to order additional supplies to complete your order. Ordinarily, I will have the materials on hand, unless the request is unusual. I will then design the item(s), photo and email pics for your approval before shipping, so that any necessary changes or additions can be made at that time. If you feel that you can better communicate what you'd like by phone, rather than email, I'll be happy to provide you with my phone number, so we can chat. I'm relatively insightful when it comes to designing jewelry pieces to fit my customers... it's a gift, LOL ~ but I always enjoy new ideas for design & color that I may not have thought of myself, and I've created some very unusual jewelry for a number of very satisfied customers!

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What is the policy for Returns and/or Refunds?
Returns are accepted only with the following conditions: 1. Returns must be approved within 3 days of receipt of item(s), so buyer must contact me within that time period with reason for request and for approval; lebaronesscher@gmail.com 2. Return shipping must include Delivery Confirmation, cost for which is buyer's responsibility. 3. Returned item(s) must be received in the same condition & packaging as when sent, or no store credit will be given. 4. No Refunds will be issued for returned items, however I do offer replacement with a similarly priced item, or a store credit towards a future purchase, within a specified time limit. 5. If approved, buyer also pays S/H costs on replacement items, which must include Delivery Confirmation & Tracking.

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How do I care for and clean my jewelry?
First, each jewelry piece I create is sent in an air-tight zippy bag. When not being worn, it's best to store your item in that bag ~ especially sterling silver, silver-plated and gold vermeil (14-22kt gold over sterling silver ~ and yes, the silver beneath the vermeil will tarnish & rise to the surface). Adding a small anti-tarnish strip also helps to prevent tarnish. Before storing any piece, you should buff with a good polishing cloth, to remove any oils or acid residue left after being worn. Anti-tarnish polish may be used. Use cleaning dip only as a last resort, since that will remove plating, and dull solid sterling silver somewhat... it can be polished & buffed to a high shine again, but not without a good deal of elbow grease, so save yourself that chore! Do not dip pieces with stones as damage to stones could occur...and never dip any items that contain Pearls or Mother of Pearl stones or beads... it will dull their luster considerably and spoil their natural beauty. Exposure of any jewelry, especially silver, to hair sprays, perfumes, or house hold cleaning solutions can also damage the finish & spoil the shine. You should avoid wearing your silver jewelry in hot tubs & pools, since they contain chlorine which tends to oxidize the silver. And while salt water will not damage solid gold, it is not a friend of any plated pieces or of Sterling Silver. Sterling Silver pieces can be worn in the shower, where only mild soap & warm or hot water is present, but be sure to dry well with a towel or soft cloth afterwards, and perhaps give it a buffing with a polishing cloth to brighten the shine. *Actually, wearing your sterling silver pieces consistently is the best way to keep them beautiful, so wear & enjoy! If you care for your jewelry well, and store it carefully, it will reward you with many years of enjoyable wear!

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If you have any other questions....
Please email me ~ lebaronesscher@gmail.com and I'll respond as quickly as possible... usually within 24 hrs!

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Last Updated: 28 Aug 2014 20:27:01 PDT home  |  about  |  terms  |  contact
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